Shipping Policy

Will my MOSSKITOS be delivered despite COVID-19?

Yes, despite the current situation, we continue our deliveries without any delay.

Who do you ship with?

It depends on the countries and where we need to send packages. For example, All MOSSKITOS orders from the USA are shipped via the United States Postal Service (USPS).

Will my order be tracked?

Yes! You will receive an email with a tracking number once your order is shipped.

If you have any other questions, please contact us, and we will do our best to help you out.

What is the shipping time?

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 5-15 Business days
Canada, Europe 7-20 Business days
Australia, New Zealand 7-25 Business days
Mexico, Central America, South America 15-30 Business days
Asia 10-30 Business days
Africa 15-45 Business days

*This doesn’t include our 1-3 day processing time.

Can I cancel my order?

Yes. Once an order is shipped, you can return it to us for a refund after it has been delivered. We can’t cancel and refund you prior to receiving the product back as the product is valuable.

I received part of my order, where is the rest?

If your order contains multiple items, they may be shipped as separate packages. If your order is shipped in multiple boxes, you will be issued multiple tracking numbers.

Returns & Refunds:

Please see our Refund Policy. Returns are accepted but you will be asked to return the item first.